FAQ

The Green Neighbor is a Houston-based marketplace dedicated to offering locally-sourced, sustainable products. Our mission is to foster a community committed to conscious consumption and local economic development.

We offer a wide range of products including organic groceries, eco-friendly home goods, and sustainable personal care items. All products are sourced from local businesses committed to sustainable and health conscious practices.

We prioritize businesses that contribute positively to their communities and maintain transparent production processes.

Currently, we deliver within the Houston metropolitan area to maintain the integrity of locally sourced goods and minimize our carbon footprint. We plan to expand our delivery areas as we grow.

All items from The Green Neighbor are shipped using environmentally friendly materials that are designed to be recycled, reused, or repurposed, aligning with our commitment to sustainability. Once your order is confirmed, it typically ships within 1-2 business days. We strive to ensure that your products reach you promptly, so you can start enjoying them as soon as possible.

At The Green Neighbor, we are committed to your satisfaction. We offer a 14-day return policy for all products, provided they are unopened and unused. To initiate a return, please follow these steps:

1. Initiate a Return: Contact our customer service team via email at contact@thegreeneighbor.com within 14 days of purchase to initiate your return. Please include your order number and the reason for returning the product.
2. Ship the Products: After your return request is confirmed, please ship the item(s) back to our warehouse. The products must be in their original packaging, unopened, and in the same condition as they were received. You are responsible for the return shipping costs unless the return is due to an error on our part (such as incorrect or defective items).
3. Processing Your Return: Once we receive the returned item(s), we will inspect them to ensure they meet our return criteria. If approved, we will process the refund.
4. Refund Issuance: Refunds will be credited back to your original method of payment. Please allow 7-14 days for the transaction to appear on your account, depending on your card issuer’s policies.

Please note that certain types of items may be exempt from being returned, such as perishable goods, custom products, and personal care goods. For any specific questions regarding your product category, please contact our support team.

Our goal is to make your return as smooth as possible. If you have any questions or need assistance with your return, our customer service team is here to help.

For more information, please contact our customer service team via email at info@thegreeneighbor.com or call us during business hours for immediate assistance.